Understanding Teams

Understanding Teams

A team is the top-level workspace in PulseAPI. All monitors, projects, incidents, alert rules, and notification channels belong to a team. This article explains what teams are and when to use multiple teams.

What a Team Is

When you create a PulseAPI account, a default team is created for you automatically and you become its Owner. Everything you create (monitors, rules, channels) belongs to that team.

A team has:

  • A name and optional description
  • One or more members with assigned roles (Owner, Admin, Member, Viewer)
  • A subscription plan (monitors, team members, check intervals, etc. are all per-team)
  • Projects, monitors, incidents, alert rules, and notification channels

Single Team vs. Multiple Teams

Most users only need one team. One team can contain multiple projects, which is usually sufficient for organizing monitors by environment (Production, Staging) or service area.

Use multiple teams when:

  • You want completely separate billing for different clients or business units
  • You want separate member access controls — e.g., contractors who should only see one product's monitors
  • You're an agency or consultant managing monitoring for multiple independent clients

Note: Each team has its own subscription and limits. If you need 500 monitors total across two teams, you need either a Team plan on each, or enough monitors on a single team's plan.

Switching Between Teams

If you belong to multiple teams, use the Team Switcher in the top-left corner of the sidebar. The entire dashboard — monitors, incidents, alert rules — updates to show the selected team's data.

See Switching Between Teams.

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