This article explains how to create an email notification channel so PulseAPI can send you alert emails when incidents are created or resolved.

Step 1: Open Notification Channels

1. In the left sidebar, click Alerts.
2. Click Notification Channels.
3. Click New Channel.

Step 2: Configure the Email Channel

1. Select Email as the channel type.
2. Enter the email address that should receive notifications.
3. Leave Active toggled on (the default).
4. Click Create Channel.

Email channels are automatically verified — no confirmation email or code is required. The channel is ready to use immediately.

Step 3: Assign the Channel to an Alert Rule

Creating a channel doesn't automatically trigger notifications. You need to assign it to an alert rule.

1. In the left sidebar, click Alerts, then Alert Rules.
2. Open an existing rule (or create a new one).
3. In the Notification Channels field, select your new email channel.
4. Save the rule.

PulseAPI will now send an email to that address whenever the rule fires.

What Alert Emails Look Like

Alert emails include:

• The incident title and severity
• The affected monitor name and URL
• The time the incident was detected
• A link to the incident in PulseAPI

Resolution emails include the duration of the incident and the time it was resolved.

Troubleshooting

Not receiving emails?

1. Check your spam or junk folder — some email providers filter automated messages.
2. Confirm the channel is set to Active in your Notification Channels list.
3. Confirm the channel is assigned to an active alert rule.
4. Click Send Test Notification on the channel to verify delivery.

For a full troubleshooting checklist, see Why Am I Not Receiving Alert Notifications?.

Related Articles

• How Notification Channels Work
• Testing a Notification Channel
• Setting Up Slack Notifications
• Creating an Alert Rule

Still have questions? Contact support.